An IP PBX is a comprehensive telephony system that allows phone calls via IP data networks.The technology not only has advanced communication characteristics, but it also has a large dosage of worry-free scalability and robustness. For example, the IP PBX phone system may also connect to traditional PSTN lines via an optional gateway, making it simple to upgrade day-to-day company communication to this most modern speech and data network.
Enterprises do not need to change their existing external communication infrastructure or processes. For example, an organization can even preserve its current phone numbers when using an IP PBX. As a result, the IP PBX phone system transfers local calls via the company data network and allows all users to use the web.
Benefits of IP PBX Phone System
An IP PBX, also known as an IP Telephone System, comprises one or more SIP phones, an IP PBX server, and, if desired, a VoIP Gateway to connect to existing PSTN lines. The IP PBX server works the same way that a proxy server does. SIP clients, which can be soft phones or desk phones, register with the IP PBX server and then ask the IP PBX to create a connection when they want to make a call. Because the IP PBX maintains a directory of all phones/users and their matching SIP addresses. It may connect an internal connection or route an external call via a VoIP gateway or a VoIP service provider.
Eliminate Phone Wiring
An IP Telephone system enables the direct connection of hardware IP phones to a regular computer network port. Directly on the PC, software phones may be installed. However, you may now do away with phone wires and make installing or transferring extensions much more accessible. In new workplaces, you may entirely avoid the need to wire extra ports for the office phone system!
Patented systems are simple to outgrow. Adding new phone lines or extensions sometimes necessitates the purchase of costly hardware modules. In other circumstances, you will need a whole new phone system. However, it is not the case with an IP PBX. A typical computer can easily manage many phone lines and extensions; connect more phones to your network to grow!
Better Customer Service
With an IP PBX, you can provide better customer service and increase productivity. Because the system is now computer-based, you may connect phone operations with business applications. For example, when you receive a call, automatically pull up the caller's customer record, substantially enhancing customer service and decreasing expenses by reducing time spent on each caller. In addition, outbound calls may be made immediately from Outlook, eliminating the requirement for the user to key in the phone number.
Allow Hot Desking and Roaming
Hot desking easily relocates offices/desks dependent on the job at hand, but it has grown trendy. With an IP PBX, the user moves his phone to his new workstation - no patching is necessary!
Users may also roam - if an employee has to work from home, they can turn on their SIP software phone and answer calls to their extension as if they were in the office. Because of the SIP protocol's properties, en route the calls anywhere in the globe!
Easy to Use
Employees frequently struggle with modern phone functions. For example, setting up a conference or transferring a call on an outdated PBX needs comprehensive instructions.
With an IP PBX, you can access all capabilities via a user-friendly GUI. Furthermore, the applications provide users with a clearer picture of the status of other extensions, inbound calls, call queues, and presence. Proprietary systems frequently necessitate the purchase of pricey "system" phones to understand what is going on with your phone system.
You may utilize a VOIP Provider for long-distance and international calls with an IP PBX. The monthly savings are substantial.
Investing in a software-based IP PBX makes sense not only for new and small businesses phone systems but also for businesses that currently have a PBX. For example, an IP PBX saves so much money on administration, maintenance, and call charges that switching to an IP PBX should be the obvious decision for any business.